I intend to keep my interactions with Safaricom to a minimum because contrary to their impressive PR machine they are not affordable at all. I kinda like keeping money in my wallet where possible and Safaricom tends not to like that. Not that I have a problem with their profits or anything. I think anyone who is smart enough should make as much money from the market as is sensible. They also have the best Customer Service this side of the continent. That helps.
I am usually on orange for data and voice and mostly on Safaricom for MPesa.
Early last week, I got sent to Kwale by the office and knowing that the only hope of getting broadband here is through Safaricom, I promptly bought 1GB of data and prepared to instagram the sh** out of some palm trees. The experience I go was far from broadband and could only be described as EDGE on Heroin. I could barely do anything despite the network icon indicating I was on HSDPA+.
When looking for todays weather forecast, came across this:
Can’t make this stuff up.
End of Side Bar::
Now for Safaricom to have such issues makes a mockery of the premiums they charge.
Thinking this was an extension of the Pwani-sio-Kenya vibe i tried it out when I went upcountry to Nyeri. The performance was better but more sluggish than expected. I discovered this morning that my case was not isolated and as of yet no word from the affable CEO to anyone from the rank and file. This may not register on the QoS dashboard of the line managers but I think a sizable no. of subscribers is affected.
Not a problem anymore for me though when in the city since I am on Orange on the go and Wifi at work and home.